Last updated: September 2, 2025
This Refund Policy (hereinafter referred to as “Policy”) outlines the conditions under which Raptocab drivers will maintain a Wallet and may be eligible for a refund of fees paid to Raptocab. By using the Raptocab driver app, you agree to this policy. Raptocab does not receive any money from its users/service recipients and is not liable to them for any kind of refund to the users.
Raptocab is a platform that connects drivers with customers. As such, fees related to a driver's personal choice to cancel a ride or a no-show are non-refundable.
A refund may be issued if a fee was charged due to an error on our part, such as a technical glitch in the app, a duplicate charge, or an incorrect fare calculation.
The same is elaborated in General Terms and Conditions. Please read Clause 3 of the same.
When a driver wishes to delete her account, the balance available in the wallet will be refunded back to the source from which payment is received. No refund shall be made if an account is suspended or deleted by Raptocab on account of violation of any policy of Raptocab.
If you are charged an incorrect commission on a completed trip due to a technical error, you may request a refund for the overcharged amount. The driver shall submit a refund request through the Raptocab app or by contacting driver support and provide the trip ID and an explanation of the error and thereafter, the said request will be reviewed. If an error is confirmed, the overcharged amount will be credited back to your account or paid out in your next settlement.
If your account is charged twice for a single service or fee, you are eligible for a full refund of the duplicate amount. The driver shall submit a refund request through the Raptocab app or by contacting driver support and immediately with details of the transaction/trip, including dates and amounts and the same would be reviewed and verified by Raptocab and if the same is confirmed, the overcharged amount will be credited back to your account or paid out in your next settlement.
Once a refund request is submitted, our team will review it within 5-7 business days. If approved, the refund will be processed and the funds will appear in your source from which payment is received/account within a time-frame determined by your bank or payment provider.
Raptocab reserves the right to deny a refund request that does not meet the criteria outlined in this policy. This policy is subject to change. Any updates will be communicated through the Raptocab driver app or via email.
For any questions regarding this Refund Policy, please contact us: