Last Updated: January 01, 2026
These Terms of Use (“Agreement”) govern your use of Raptocab mobile applications, websites, products, services, content, facilities, and platform (collectively, the “Platform”).
This Agreement is a legally binding contract between Raptocab, having its registered office at Chandigarh, Panchkula and Mohali, and You (including “Your” and “Yours”), governing Your access to and use of the Platform.
By accessing or using the Platform, You confirm that You accept and agree to all the terms set forth herein. This electronic record is governed under the Bharatiya Nyaya Sanhita (BNS), 2023, the Information Technology Act, 2000, and rules framed thereunder.
If You do not agree to any part of this Agreement, please discontinue using the Platform.
Raptocab reserves the right to amend these Terms at any time. Continued use of the Platform constitutes acceptance of the updated Terms.
1.1. The Platform connects independent third-party providers of transportation (“Drivers”) — who are female — with female clients (“Passengers”) to arrange transportation and logistics services. Drivers and Passengers together are referred to as “Users”.
1.2. The Passenger may select a Driver from those who express interest. Any agreement for transportation services is solely between the Passenger and the Driver. Raptocab is not a party to that agreement.
1.3. Raptocab is a technology platform only and does not provide transportation services or act as a carrier.
1.4. The Passenger pays the agreed fare directly to the Driver via the Platform. Tolls, parking, and state taxes are borne by the Passenger.
2.1. Raptocab provides the Platform to facilitate booking services.
2.2. Drivers operate independently and are not employees or agents of Raptocab.
2.3. Raptocab does not control how Services are delivered.
2.4. Raptocab does not guarantee error-free or uninterrupted service.
3.1. Raptocab does not charge Passengers any commission.
Drivers must maintain a minimum wallet balance (“Driver Wallet”) through Raptocab’s payment partners. No interest accrues.
Raptocab deducts license fees when:
Top-ups can be made through the “My Account” section.
For payment issues, email: info@raptocab.com
License fees are refundable if:
Refunds are processed within 30 days.
Drivers may request refund of unused balances by emailing info@raptocab.com with bank details.
Refunds are issued within 10 working days.
Claims must be raised within 3 years.
3.3. Drivers are responsible for taxes.
3.4. Promotions and bonuses may be offered at Raptocab’s discretion.
3.5. Bonuses are non-transferable.
3.6. Raptocab may revoke Offers at any time.
Users must:
Only one account per User is permitted. Raptocab may suspend or terminate accounts for violations.
5.1. Driver verification is conducted.
5.2. Raptocab does not guarantee offline safety.
5.3. Mismatched Drivers must be reported.
5.4. SOS features enable contacting police or trusted contacts.
Users must not:
Drivers additionally warrant compliance with licensing, safety, and legal standards.
Communication must be ride-related only. Raptocab may monitor communications for compliance.
Raptocab may send service notifications, marketing, and feedback requests.
Users must not:
Zero tolerance toward discrimination applies.
Raptocab may investigate and suspend accounts. Appeals can be sent to: info@raptocab.com
Users retain ownership of Content but license Raptocab to use it for Platform operations.
All Platform IP belongs to Raptocab or its licensors. Unauthorized use is prohibited.
Data processing follows Raptocab’s Privacy Policy available at raptocab.com.
Users receive a limited license to use the Platform personally. Commercial exploitation is prohibited.
Users indemnify Raptocab against claims arising from misuse or violations.
Raptocab disclaims liability for delays, losses, and third-party conduct to the fullest extent allowed by law.
Raptocab is not a transport provider. Images are illustrative only.
Raptocab is not responsible for external services linked from the Platform.
Governed by Indian law. Arbitration in Chandigarh under the Arbitration and Conciliation Act, 1996.
Updated terms will be posted in-app and on raptocab.com.
Includes force majeure, severability, waiver, and assignment clauses.